See What your Customer Sees:
Visual Remote Customer Service and IT Support in the Age of Social Distancing
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| | Date: Tuesday, Aug 18, 2020 Time: 3:00 - 3:45 PM BST | | Many companies are struggling with supporting their employees as they transition to work-from-home mode and servicing customers while keeping them (and their teams) safe and out of harm's way.
As people are being asked to practice social distancing in response to the COVID-19 pandemic, visual engagement has emerged as a truly helpful, fast and effective way to resolve physical equipment and device issues remotely and safely.
| | | This webinar will cover key topics on: |  | Guiding customers through product setup and initial use to minimise the need for in-store or at-home visits | | Diagnosing problems ahead of time to ensure the right parts or technicians are sent to a customer only if necessary | | Assisting employees through workstation setup and/or hardware troubleshooting | | | | If you can't attend, register anyway, we'll send you the recording afterwards.
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