[e Readers Reviews] Digital Transformation: Is Your Contact Center an Asset or Road Block?

The Latest Technology Research and Resources Please add contentupdates@webbuyersguide.com to your address book! View in a browser Digital Transformation: Is Your Contact Center an Asset or Road Block? As enterprises strive to offer better customer experiences, they must incorporate organizational and operational change into contact center architectural design. Forrester Research has identified that high-performance companies achieve their position by becoming customer-obsessed instead of customer-led through digital transformation. Proactive customer experience strategies, such as the Forrester Research Customer-Obsessed Operating Model, provide a blueprint for digital transformation that dramatically improves the customer journey. Join this upcoming webinar, featuring Art Schoeller, Vice President and Principal Analyst at Forrester, to learn how to create an agile customer engagement center. This valuable resource is free to Web Buyer's Guide members and it's easy to access. Just click on the button or image of the resource and follow the simple instructions. ADDITIONAL RESOURCES Other Web Buyer's Guide members who checked out this resource also expressed interest in the following offers from the Research Library: How to Build Planet-Scale Apps in Minutes from Microsoft The Biggest Issue Standing Between You and Your Objectives from Pluralsight Working for Your Success, Web Buyer's Guide You are receiving this email because you have registered for a tutorial, download, white paper, webcast, or have elected to receive information or offers from Web Buyer's Guide. You are currently subscribed to this list as: deoreads@gmail.com If you do not wish to receive future mailings from Web Buyer's Guide: Unsubscribe from Web Buyer's Guide Tech Alerts Unsubscribe from all eWEEK mailings Web Buyers Guide is the property of QuinStreet, Inc.  |  950 Tower Lane, 6th Floor, Foster City, CA 94404 © 2017 QuinStreet, Inc. All rights reserved.

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Posted By e Readers Tips to e Readers Reviews at 6/14/2017 02:02:00 AM