Today, organizations that deliver good customer experiences are reaping greater revenues than those that don't. Yet companies are struggling to pivot towards the customer, because it often requires a complete overhaul of management, culture, and technologies. Watch this on-demand webcast to learn how to defeat content chaos, streamline onboarding and service processes, minimize friction with customers, use analytics to anticipate and prepare for customer needs, and give your frontline people the tools they need to offer a superior experience that can increase revenues and generate great word of mouth. |
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