Today's leaders in customer service are challenged to deliver great service wherever and whenever customers seek it out. But with omnichannel technologies, much of what customers want to accomplish can be achieved through self-service rather than agent-based service. In this upcoming webinar, the Head of Omnichannel for eir (Ireland's leading telecom provider) John Lush will discuss how he has seen self-service rates double, along with an improvement in Net Promoter Score (NPS) through the implementation of personalized self-service.
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