IT Service Management: The Compelling Case for a Business Focus

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IT Service Management: The Compelling Case for a Business Focus
In order to supply IT services in an effective manner, IT organizations need a management approach designed to help ensure that the delivery of services supports the necessary business results. And as IT infrastructures grow in complexity, IT organizations increasingly need a unified, automated system that can help manage the full range of digital assets and that can simplify, streamline, and speed the functions necessary for effective service delivery. This white paper explores the challenges, benefits, and ideal capabilities of automated IT service management.
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