IT service operations are suffering extreme pain from the complexity that has developed in these services. This complexity obscures visibility into the management of these services, severely limiting IT's ability to develop and maintain trustworthy business capabilities. While operational monitoring has matured, deeper insight can only come from analytics technologies. This report, based on profiles of IT decision-makers in enterprise companies from the US, UK, and Germany, attempts to quantify how analytics will impact IT management tools over the next two years.
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