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	Improving the Customer Experience: New Trends in Contact Center Tech Contact center technology and delivering a great customer experience continue to evolve. Current trends include the widespread adoption of cloud solutions, the addition of social media to the multichannel mix, the impact of smart phones and tablets, the need to accurately capture the voice of the customer, and new methods for measuring agent effectiveness. So what will be the hot technologies in 2014? Join guest speakers from Forrester Research, Inc. and Interactive Intelligence as they identify these trends and provide actionable guidance so your contact center can play an even greater role in helping your business deliver the best customer experience possible. REGISTER NOW   January 28, 2014 11:30 a.m. EST Sponsored by Interactive Intelligence
	This webinar is free to eSeminar Live members. Just click on the button above to register.
	OTHER EVENTS Other eSeminars Live participants who registered for this event also expressed interest in the following events: Data Center Investments for 2014: Rapid Adoption Trends & Priorities from HP You Have Just 5 Seconds to Engage Your Customers Online from IBM
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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:16:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:17:00 PM

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Posted By e Readers Tips to e Readers Reviews at 1/16/2014 12:17:00 PM