 | Customer Service
Management eSeminar | | | Drive Revenue & Increase Customer Loyalty Through Improved Customer Service | | August 14, 2013 | Sponsored by:
IBM |
| |
August 14, 2013
12:00 pm ET / 9:00 am PT
Duration: 60 minutes
|  | IBM's Customer Self-Service solution allows organizations to engage with customers in a dynamic way to create exceptional online experiences, and foster loyalty through self-service capabilities. During this session you will learn how the power of IBM Customer Experience Suite helps to drive business growth and cost savings by delivering engaging and efficient online services and information the way customers want.
You will hear how you can reduce operational costs by increasing the use of dynamic self service on lower cost web channels — reducing demand for higher cost channels — and monitor and adapt customer self service experience in near real time with analytics and web based data capture to improve customer interactions and business results. This will be further illustrated by hearing from Liebe Athletic Lettering about how they are leveraging this technology to improve their customer experience by providing customer self-service, multi-device support and real-time access to order information. | FEATURED SPEAKERS:
Jimmy Liebe
Liebe Company
Gary Dolsen
IBM
|  | | | Can't make it? Register and watch the recording on-demand, after it takes place. | | | | Ziff Davis Enterprise eSeminars is the property of QuinStreet, Inc.
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Posted By e Readers Tips to
e Readers Reviews at 8/03/2013 08:11:00 AM
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e Readers Reviews at 8/03/2013 08:11:00 AM
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e Readers Reviews at 8/03/2013 08:11:00 AM
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e Readers Reviews at 8/03/2013 08:11:00 AM
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e Readers Reviews at 8/03/2013 08:11:00 AM
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e Readers Reviews at 8/03/2013 08:11:00 AM
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