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eSeminars Customer Interaction eSeminar
Delivering Social Customer Service
August 13, 2013
Sponsored by:
Interactive Intelligence
August 13, 2013
11:30 am ET / 8:30 am PT
Duration: 60 minutes
Register
With the introduction of social media, the requirements associated with providing quality customer service have changed dramatically. No longer are you engaged in a one-to-one conversation, and no longer is it acceptable to simply provide the basics. Instead, the role of the contact center has changed overnight to one who's performance is socially viewable by others, and one that requires you to provide a superior customer experience — every time.

During this webinar,our experts will help you get out in front of this shift in service methods. We'll share with you the best practices for turning your contact center into a social customer service center that builds relationships with your customers through all channels that they wish to communicate with you — voice, email, chat, text, video and social.		 FEATURED SPEAKERS:

 Tim Passios
Senior Director of Solutions Marketing at Interactive Intelligence

Michael DeSalles
Principal Analyst at Frost & Sullivan

Blair Pleasant
President and Principal Analyst of COMMfusion
Register  
Can't make it? Register and watch the recording on-demand, after it takes place.
 

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